Refund Policy

Warranty and Returns

7 Day Return Policy

 

We love what we do and we want you to love your items! Brand new unworn, with no visible wear, smells, or animal hair may be returned within 7 days after arrival for a full refund.

Please note all shipping costs are non-refundable and customers are responsible for return shipping. 

Our policy lasts 7 days. If 7 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund of any kind.

To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a full refund or store credit of the amount of the item at the time of purchase. We are not responsible for any shipping costs, the customer is responsible for all shipping costs. Store credit will be emailed to the customer's email account that was created at checkout. Please note that all store credits will expire after a year! All denied returns or returns received after 30 days will be donated to charity.

Out of stock


It is entirely possible that the items become out of stock during the order processing stage. In such situations, our Sales Department will contact the customer and offer specific solutions. Customers have the right to request a refund (covering the product value and the shipping fee) in the event of not receiving any email notification.

Defective items

If you receive faulty or broken items:

1.Take pictures (below 2MB)of the item send it to saboutiqueshop@gmail.com

2.We will review your case and resolve it within ONE business day.

Sizing & Fitting

If the item you receive does not fit:

We accept returns for refund or exchange.

Please NOTE: We provide accurate sizing information on each product page. Please choose your size based on our SIZE CHART.

Incorrect items

If you ordered the wrong item or the wrong size:

We accept returns for refund or exchange. Please note that the customer is responsible for all shipping costs and these are non-refundable.

S&A Boutique shop does not supply prepaid return labels.

If you have received the wrong item:

1.Please take pictures (below 2MB)of the incorrect items, item code, and the packing information and send them to saboutiqueshop@gmail.com

2.We will review your case and resolve it within two business days.

Missing Items/Accessories

1.Please check the shipping information on your account. Sometimes your order is shipped as separate packages.

2. If you have received all of your packages but didn’t receive all of your items, please take pictures of the packing information and send them to our support center. We will be happy to help you resolve this issue.

The below Items are exempt from return:

underwear, swimwear, earrings, special categories items and discounted items.