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Refund Policy

Warranty and Returns

7 Day Return Policy


SA Boutique Shop will accept returns with the following issues: stain, broken zipper, materials peeling off, poor quality and substandard construction, obvious and significant color difference(s), or the major differences from the product described on the website. Please contact us as soon as possible. We will provide the best service possible to resolve any issue.

Out of stock


It is entirely possible that the items become out of stock during the order processing stage. In such situations, our Sales Department will contact the customer and offer specific solutions. Customers have the right to request a refund (covering the product value and the shipping fee) in the event of not receiving any email notification.

Defective items

If you receive faulty or broken items:

1.Take pictures (below 2MB)of the item send it to saboutiqueshop@gmail.com

2.We will review your case and resolve it within ONE business day.

Sizing & Fitting

If the item you receive does not fit:

We accept returns for refund or exchange.

Please NOTE: We provide accurate sizing information on each product page. Please choose your size based on our SIZE CHART.

Incorrect items

If you ordered the wrong item or the wrong size:

We accept returns for refund or exchange. Please note that the customer is responsible for all shipping costs and these are non-refundable.

S&A Boutique shop does not supply prepaid return labels.

If you have received the wrong item:

1.Please take pictures (below 2MB)of the incorrect items, item code, and the packing information and send them to saboutiqueshop@gmail.com

2.We will review your case and resolve it within two business days.

Missing Items/Accessories

1.Please check the shipping information on your account. Sometimes your order is shipped as separate packages.

2. If you have received all of your packages but didn’t receive all of your items, please take pictures of the packing information and send them to our support center. We will be happy to help you resolve this issue.

Other issues

If you don’t like your items:

If you don’t like your items, please contact our customer service and we will instruct you on how to return them.

Notes For Returns;

Items must be returned with the following characteristics:

-Unworn/used

-Unwashed

-In their original state with all labels, tags, and original packaging.

 

The below Items are exempt from return:

underwear, swimwear, earrings, special categories items and discounted items.

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